Terms And Conditions

Terms And Conditions

Villa Booking terms & conditions

Please read carefully the Booking Conditions as well as all information contained on this website as they form the basis of your contract for all the properties across all destinations and set out our respective rights and obligations. In these Booking Terms & Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later stage) or any of them as the context requires. “Holiday” and “arrangements” refers to your property booking which you book through us and “departure” refers to the date your arrangements commence.

1. Making your booking

You can make a booking by sending an enquiry online on/via our website, by email, by telephoning us or via your travel agent. You will have the chance to confirm your option(s) by making the appropriate payment by bank transfer.
For all bookings, the party leader must be at least 18 years of age at the time of booking, and must be authorised to make the booking on the basis of these Booking Conditions by all persons in the party. All communications will be sent to the party leader.The party leader is responsible for making all payments due to us.
Once all appropriate payments are made, we will confirm your holiday by issuing a confirmation invoice. This will be sent to the e-mail address you sent us (the leader’s email). Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on this or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracy in any document within ten days of our sending it out.
It is essential that, prior to departure, you provide us with the details of all persons in your party by email.
The use of the property, its grounds and amenities is strictly reserved for those people named on the villa booking. Inviting other people (friends or external suppliers) into the villa during your stay, even if they are not sleeping at the villa, is only possible with prior written consent.

2. The cost of your holiday

Prices on our website are quoted in Euros. You may confirm your booking in Euros. The price you pay will be the price we agree with you when you make the booking. All payments (deposit and balance) must be paid in Euros.
The maximum occupancy of all of our villas (which includes adults and children) is clearly stated on the webpage for each property. The price that you pay will be calculated based on your group size and travel dates at the time of confirmation. If the villa can accommodate more people and/or has additional bedrooms then it may be possible to adjust these upon payment of a supplement where applicable. We reserve the right to increase or decrease prices at any time before confirmation of your booking.
Once the price of your booked property (based on your group composition) has been confirmed at the time of booking, it is guaranteed and will not be increased (unless an obvious mistake was made by us during the time of booking which we correct as soon as we become aware of it – in this very rare situation, you will be given the choice of cancelling the booking and receiving a full refund of the amount of money you have paid or paying the correct price). If you would like to add people to your booking, this would be considered as a change to your booking.

3. Payment

In order to confirm your chosen property(-ies), a deposit must be paid at the time of booking. For all villa bookings a deposit of 30% of the total cost of the booking is required (or full payment if booking within ten weeks of departure).
We accept payments by bank transfer and Paypal for which you will be liable for any charges incurred.
The balance of the cost of your booking must be received by us not less than ten weeks prior to departure. This date will be shown on the confirmation invoice. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges below will be payable. The deposit and balance payments must both be paid in Euros.

4. Your contract

A binding contract between you and us comes into existence as soon as any payment is received.
We both agree that Republic of Cyprus law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us.

5. Insurance

It is an important condition of booking that you take out adequate travel insurance. As a minimum this should include cover for medical expenses, personal accident, repatriation in the event of illness or accident, loss or damage to/of personal possessions or money, cancellation charges and legal liability to any third party (which should include cover for all sums which you may become legally liable to pay as damages or costs in case of loss or damage to your property or its contents during your stay). Your acceptance of these Booking Conditions will be treated as confirmation that every member of your party has such insurance or will obtain it prior to departure. We reserve the right to ask for further evidence that you have purchased comprehensive insurance cover.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

6. Changes by you

Should you wish to make any changes to your confirmed booking, we must receive a notification in writing by you as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of 25 Euros per amendment will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. If you wish to increase your party size above the maximum occupancy of your booking, this will only be possible if the property you have chosen can accommodate the additional person(s). Where this is possible, a supplement will be due. This will either be in addition to the rental cost for the full property as agreed with the owner or a payment to increase your occupancy of the property where the original booking was based on a reduced occupancy rate. Changes in party size made ten weeks or less before departure which result in a decrease in the overall cost of the booking will be treated as a cancellation and our cancellation charges will apply on the difference in cost.
If you wish to transfer your booking to someone else, the transfer must be to a person/-s who also agree to our Booking Conditions and who meet any requirements of the property in question. If in our reasonable opinion, the property is not suitable for the person/-s to whom you wish to transfer the booking, we reserve the right to refuse to make the transfer. If these transfer conditions are not met, your booking will be treated as cancelled by you and you will have to pay our cancellation fees. If you want to change the date of your booking, this will be treated as a cancellation of your original booking and a new booking will be created where the change can be made. Cancellation fees will apply to the first booking.

7. Cancellation by you

Should you cancel your booking after confirmation, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is acknowledged in writing by us at our offices (which we will do as soon as possible). Cancellations can only take effect during business hours (i.e. not on Sundays or before or after our offices open/close) and must be notified by email. The following cancellation fees will be payable. Where the cancellation fee is shown as a percentage, this is calculated on the basis of the total invoice cost excluding any amendment / cancellation charges which have already been incurred.

Period before departure within which written notification of cancellation is acknowledged by us Cancellation charge (% )
More than 70 days Loss of deposit (30%)
57-69 days 75%
0-56 days 100%

Depending on the reason for cancellation, you may be able to reclaim these cancellation fees (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned and we can supply a cancellation invoice upon request.

8. Changes and cancellation by us

Occasionally, we have to make changes and correct errors on the website before and after bookings have been confirmed. Rarely, we may also need to cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Most changes are minor. Occasionally, we have to make a “significant change”.
The following changes are likely to be significant; a change of property to one of a lower standard or involving a major change of location (e.g. the other side of the island/region), the withdrawal or non availability of a major facility at the property such as the swimming pool. Any change which is not significant will be treated as a minor change.
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) (for significant changes) accepting the changed arrangements or
(b) booking an alternative property of a similar standard to that originally booked if available (subject to the rest of this clause, if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of the amount of money you have paid to us.
Please note, the above options are not available where any change made is a minor one.
If a significant change or cancel has to be made ten weeks or less before departure, we will, where compensation is appropriate, pay you the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these Booking Terms & Conditions entitling us to cancel (such as paying on time) or where any change is a minor one.

Period before departure a significant change or cancellation is notified to you & Compensation per person (excluding infants) Compensation per person (excluding infants)
More than 70 days nil
57-69 days 10 Euros
0-56 days 20 Euros

No compensation is payable for minor changes or where we make a significant change or cancel more than 10 weeks before departure.
It is very rare that we may be forced by “force majeure” (see below) to change or terminate your contracted arrangements after departure but before the scheduled end of your time away. This is extremely unlikely to happen but in case this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

9. Force Majeure

Except where otherwise expressly stated in these Booking Terms & Conditions, we regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage, loss or expense as a result of “force majeure”. In these Booking Terms & Conditions, “force majeure” means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events are likely to include (whether actual or threatened) war, terrorist activity, riot, civil strife, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, volcanic eruptions, , flood, closure, epidemic, , restriction or congestion of airports or airspace and all similar events or circumstances outside our control or the control of the supplier concerned.

10. Our Liability

(1) We promise to use reasonable skill and care in implementing your booking and selecting the properties, property owners and any other suppliers we work with. We have no responsibility for the properties themselves or for any services provided by or on behalf of property owners or other suppliers or for the acts or omissions of any property owner or other supplier or any of their employees, agents, suppliers or similar. It is underlined that it is your responsibility to show that reasonable skill and care has not been used by us in our selection of the relevant property(ies), property owner(s) or other suppliers if you wish to make a claim against us.
Please also note; sub clauses 10(2)-(6) below are subject to sub clause 10(1) above.
(2) We will not be responsible for any loss (e.g. possessions), illness, injury, death, damage, expense, cost or other sum / claim of any nature whatsoever which does not result from failure on our part to use reasonable skill in choosing the properties, property owners and any other suppliers we work with as referred to above. By way of example and not by way of limitation, we will not be responsible for any claim which results from any of the below cases:

(a) the fault of the person(s) affected or any member(s) of their party
(b) the fault of a third party not connected with the provision of the contracted services which we could not have predicted or avoided
(c) force majeure
(d) the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
(3) We will not accept responsibility for services we have not specifically contracted to provide, such as services or facilities which any property owner or other supplier agrees to provide for you where the services/facilities are not advertised by us as forming part of your arrangements and we have not agreed to arrange them as part of our contract. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out in clause 10(1) and we do not have any greater or different liability to you.
(5) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which (1) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any claims, expenses or losses which relate to any business (including without limitation, self employed loss of earnings).

11. Complaints and problems

Should you experience any problems or should you have any reason to complain with your holiday whilst away, you must immediately inform our representative (if available) or the property owner or manager. Any verbal notification should be in writing and sent by SMS/email to our representative and the property owner or manager as soon as possible. Until we know about a complaint or a problem, we are in no position to begin to resolve it. Most problems can be dealt promptly. It is not reasonable to take no action during your holiday but we encourage you to write a letter of complaint once you return. Should you remain dissatisfied after alerting us to any problem during your stay, however, you must write to us within 28 days of your return home including your full booking details of your complaint. We regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. If you fail to follow the above mentioned procedure, we will have been deprived of the opportunity to investigate and resolve any complaint while you are on holiday, and this will affect the way in which we deal with the complaint and it may affect your rights under your contract.

12. Behaviour and Damages

Where requested to do so, a security deposit will be taken from clients when collecting the final balance payment. The amount varies from property to property. Once you make a booking with us, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid (deducted from security deposit) direct at the time to the property owner or manager. If the actual cost of the loss or damage exceeds the amount of the security deposit where estimated, you must pay the difference once known. In case the actual cost is less than the security deposit paid, the difference will be refunded. Where damage is not identified until after your departure, we reserve the right to subsequently request full payment for this. If you fail to make payment when required, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs). For payments made via bank transfer the fees of bank transaction will be included.
We expect all clients to have consideration for other people and to behave in a manner which is polite and respectful. If in our reasonable opinion or in the reasonable opinion of any other person in authority (such as a property owner or manager, or a member of our Company), you behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. This includes threatening and inappropriate behaviour, whether verbal/physical, the use of offensive language, and any action which we believe pose a risk to our staff, property owners / managers, other guests, or anyone connected with your holiday. In this situation, the person(s) concerned will be required to leave the property. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
We and the owner/manager of the property reserve the right to terminate your stay without prior notice if we or the owner/manager discover that the number of persons (adults and children) staying at the villa exceeds the number stated on your confirmation invoice and you have not obtained our prior written permission for this and paid any extra associated costs. In this situation, no refunds will be made and we will have no further responsibility to you.
Commercial and/or editorial filming/photography is not permitted at our properties unless prior written permission has been granted. In certain cases, specific conditions may apply.

13. Safety standards

We operate according to our company’s Health and Safety Policy which includes villa audits. However, it should be noted it is the laws and applicable standards of the country in which the property is located which apply to your holiday arrangements and not those of any other country. In general, these laws and standards will not necessarily be the same as those of your home country and sometimes may be lower.

14. Health and Safety

Swimming Pools
Swimming pools by their very nature carry their own inherent risks. You must make sure that you and all members of your party take great care while using or being near any swimming pool(s) at the property where you are staying. For example, you should make sure you and all members of your party are aware of the maximum and lowest depth(s) (including the location of any change of depth) and layout of the pool (including infinity edges) by physically checking it prior to use. Please note, depth markings are not always accurate. All persons should walk and avoid running around or near the pool. You must ensure that no-one dives into the pool at any time or enters it while under the influence of alcohol. You must check the pool every day before use and report any apparent defects. Many pools are not fenced therefore it is crucial that children are supervised at all times by a responsible adult. We and the property owner have no liability for any accident, death or personal injury arising from use of or connected with the swimming pool except to the extent that such liability cannot be excluded by law.

Grounds:
Many of our properties are located in large fields or grounds, often unfenced, and as such your party must take great care when exploring them. The grounds may contain drops and/or uneven grounds with their own inherent risks and therefore children would always need to be supervised.

Terraces:

Most of the properties in our portfolio also have balconies and/or terraces many of which are accessed up steep, narrow or uneven staircases and it is likely to feature drops and other risks. These may not be suitable for people with limited mobility. Please take extra care when using these and ensure that children are always supervised and must not be allowed to climb on any railings or walls. We and the property owner have no liability for any accident, death or personal injury arising from use of or connected with the terrace(s) unless that such liability cannot be excluded by law. We and the property owner have no liability for any accident, death or personal injury which results from failure to comply with all the above mentioned requirements.

15. Special requests

Should you have any special request, you are encouraged to advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the corresponding property owner or manager, we regret we cannot guarantee any request unless it has been specifically confirmed in writing. Failure to meet any special request will not otherwise be considered as a breach of contract on our part. Confirmation that a special request has been noted or passed on to the property owner / manager or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you are requested to obtain confirmation in writing that a special request will be complied with (where it is possible to give this) where it is important to you. We regret we cannot accept any conditional bookings, (e.g. any booking which is specified to be conditional on the fulfillment of a particular request. Such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you, or any of your party, have any medical condition, disability or reduced mobility which may affect any aspect of your holiday arrangements (or the booking process), you are requested to inform us before confirming your booking so that we can advise you as to the suitability of your chosen property and otherwise assist with the booking process. In any event, it is imperative that you must give us full details in writing at the time of booking or, if the condition, disability or reduced mobility only develops or deteriorates after you have booked, as soon as you become aware of it.
Should you require medical attention during your holiday, local medical services can be contacted for emergency treatment. The acceptance and cost of such treatment are your sole responsibility. Please be aware that medical practitioners may only be conversant in their mother tongue. However, we are not liable for any aspect of medical treatment provided to you while on holiday.

16. Wildlife and the surrounding area

Neither we nor the property owner can be held responsible for the presence of any animals or insects at the villa of your choice.
Most of our villas are located in the countryside, in rural areas, where wildlife such as animals and insects are as natural a part of the landscape (the grass and the trees). It would be particularly common to encounter animals, such as rodents, deer, goats or cats (stray or belonging to nearby locals), or insects such as wasps, bees, mosquitoes, flies, ants, scorpions or spiders. Insects and animals can be attracted to swimming pools, nearby streams or ponds, local vegetation and to food left out following an al fresco meal. We would urge you to keep doors and windows closed as far as practicably possible and to clear all remains of food following all (outdoor and indoor) meals. Please do not purposefully feed any local animals – it will encourage them to remain near the property and they may not be so welcome to the next guests.
We regret that none of our villa owners will accept pets unless by special arrangement.
Neither the Company nor the property owner can be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond the owner’s control.
We kindly request you to respect the local situation including any neighbours and not to make undue noise or cause disruptions which might disturb other people or wildlife during your stay.

17. Passports, visas and health requirements

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.

18.Website accuracy

Please note that it is likely the information and prices shown on our website to be subject to change by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of this information and prices, regrettably errors do occasionally occur. You must therefore ensure you read carefully and check all details of your chosen villa (including the price) with us at the time of booking.
Also, kindly note that the photographs on our website are intended to give an overall impression of the standard of the villas we display. Some aspects of the property may have changed by the time you make your booking, for example, items of furniture may have been removed by the owner or the layout of gardens may have been changed. We cannot accept any liability if this situation should arise.
Some of the photos on our website show beaches that are near to or accessible from our villas. Beaches are subject to significant climatic and natural events, including erosion and storms, which may be strong enough to completely wash away the sand from a beach, replacing it with pebbles or rocks or covering it with seaweed. Thus, it is impossible to guarantee that the beaches represented on our website will be the same as when they were photographed. We cannot be held in any way responsible for such phenomena.

19. Conditions of suppliers

Property owners may have their own terms and conditions. Where this is the case, these may limit or exclude the property owners liability to you.

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